What is the first step in crisis intervention?

Identifying the problem is indeed the first step in crisis intervention. This foundational step involves understanding the specific situation and the factors contributing to the individual's distress. By clearly identifying the problem, responders can gain insight into what is triggering the crisis and the needs of the person experiencing it.

This step is essential for ensuring that subsequent actions are targeted and effective. It allows the individual to articulate their feelings and situation, which can help in establishing rapport and facilitating communication. Clarity about the problem also guides the development of appropriate interventions and solutions moving forward.

Without properly identifying the issue at hand, any attempts at intervention may lack focus, potentially leading to misunderstandings or ineffective strategies. Identifying the problem sets the groundwork for all further actions in the crisis management process.